Uutiset

Frequently Asked Questions

Products

What size am I?

Each piece includes detailed sizing on its product page to help you find the best fit. A good tip is to measure a piece of clothing you already own and compare it to the listed measurements — this makes choosing your size much easier. If you’re unsure, our team is happy to guide you via our Contact Page.

Shipping

Do you ship to my country?

We offer worldwide delivery, excluding select regions.

Shipping availability is shown at checkout.

How long does shipping take?

Each item is made to order and prepared within 2–5 business days, then shipping depends on your location:

Europe: 3–7 business days
United States: 5–10 business days
United Kingdom: 4–8 business days
Canada: 5–12 business days
Mexico: 7–14 business days
Australia & New Zealand: 10-20 business days
Rest of the world: 10-25 business days

where do you ship from?

Orders are fulfilled through our production and logistics network.

Depending on availability and destination, items may ship from multiple locations.

Orders containing multiple items may arrive separately.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order.

Will I be charged customs or duties?

EU orders: No customs fees.
US order: Applicable taxes are included at checkout.
Other countries: Customs duties or import taxes may apply depending on local regulations. These charges are the responsibility of the customer.

My order has shipped but I am having an issue with delivery. What do I do?

If you experience any issues with your delivery, please check your tracking first. If the problem continues, contact us via our Contact Page and we’ll work with you to resolve it quickly and ensure your order arrives safely.

Return/Exchange Policy

Can I return or exchange my order?

Because our products are made to order, we don’t normally accept returns or offer refunds.

Exceptions:

If your item arrives defective, damaged, or isn’t what you ordered, contact us within 48 hours via our Contact Page.

We’ll make it right — either by fixing the issue or providing a refund if it’s on our side.

For all other orders, sales are final.

Customer Support/ Reassurance

Is my personal information safe when I order?

Yes. All orders are processed through secure, encrypted systems, and your personal information is never shared with third parties. You can shop with confidence, knowing your privacy is protected.

Do you have social media?

Yes! Follow us on Instagram and TikTok for the latest drops, styling inspiration, and behind-the-scenes studio updates.